Frequently Asked Questions
Find the answers to your question here.
How To Place An Order?
1. Please email and share your thoughts with us.
2. Let us know the required quantity/your budget/your brand logo file/other order detailed requirements.
3. We will prepare the most suitable gift product quotation and prepare the model with your logo for approval.
4. Confirm the order and arrange payment.
Artwork & Logo Format?
All the products are customizable and we will be more than happier to help you make an amazing gifts. We prefer LOGO file in format .EPS, .AI, .CDR (in vector format with fonts converted to outlines or curves), we can also accept .PDF, .JPG file. Our designer team will made it back to you within 24 hours.
Order Quantity?
The MOQ for the products are different as well. For stock items, we accept low MOQ like 50-100pcs. We can always put your logo on the products.
Samples?
We will prepare the sample to confirm before mass production. We will take clear sample photos for confirmation or either way customers can choose to have physical sample for confirmation.
Sample Lead Time?
The lead time for our products varies depending on the type of gift item. Technology gift items typically take 2-3 days, while other gift items may take 3-5 days. We are committed to closely monitoring the production timeline and ensuring that everything is completed efficiently and to the highest standards. Our goal is to provide fast and flawless service to our customers.
Other Sample Policy?
We encourage customers to order product samples for testing before placing bulk orders. Please note that we do not cover the shipping cost for samples, which must be borne by the customer and paid via express delivery. The exact shipping fee varies between $20 and $100, depending on the shipment's weight.
Production Lead Time?
Upon confirmation of payment, our products typically require 7-35 days for lead time. We understand the importance of timely delivery and are committed to ensuring that orders are shipped promptly to meet our customers' event schedules.
Product Quality Control?
At the core of our business philosophy is a commitment to excellence. Every order we fulfill is subjected to rigorous quality standards, adhering to AQL (0/3/4) requirements. To ensure our products meet these exacting standards, we maintain dedicated inspection teams that oversee each production stage and conduct meticulous quality control checks before shipping.
DELIVERY METHODS?
We offer customized delivery services to meet our customers' specific needs. Our delivery options include express, ocean, and air shipments, and we work with a team of trusted forwarders who have been collaborating with us for over a decade. With our reliable logistics partners, we guarantee safe and timely transportation of our customers' goods.